Privacy Policy
H2O Bros (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit h2obros.com, submit forms, call or text us, or otherwise interact with our exterior cleaning business based in Greenville, South Carolina.
Information we collect
We may collect the following types of information:
- Contact and quote details: Name, phone number, email address, service address or area, and any details you provide in quote requests, contact forms, or messages.
- Communications: Information you provide when you call, text, or email us, including scheduling and job-related notes.
- Website usage data: When you browse our site, our analytics tools may collect technical data such as approximate location (region), device type, browser type, pages viewed, and referring pages. We use Google Analytics (see below).
How we use your information
We use the information we collect to:
- Respond to quote requests, questions, and scheduling inquiries;
- Provide and improve our cleaning services;
- Communicate with you about your project (calls, texts, or email as you prefer);
- Understand how visitors use our website so we can improve content and user experience;
- Comply with legal obligations and protect our rights.
Cookies and analytics
Our website uses cookies and similar technologies. We use Google Analytics (Google LLC) to measure traffic and site usage. Google may process data according to its own policies. You can learn more about how Google uses data at Google’s Partner Sites policy, and you may use browser settings or opt-out tools provided by Google to limit certain tracking.
Sharing of information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our website, email, or scheduling (for example, hosting or analytics), only as needed to perform those services;
- Legal or safety reasons when required by law or to protect the rights, property, or safety of H2O Bros, our customers, or others.
Text messaging (SMS)
If you opt in, H2O Bros, LLC will send you text messages that include: (a) service messages about your job — quote follow-ups, appointment confirmations and reminders, “on my way” notifications when our crew is en route, service updates, receipts, and replies to your questions; and (b) occasional promotional messages, such as seasonal discounts and special offers on our cleaning services.
You may opt in by checking the consent box on our contact form, by telling one of our technicians in person that you would like text updates, or by texting START to our number. Consent to receive text messages is never a condition of purchase or of receiving service.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe at any time, or reply HELP for help. You may also contact us at h2obros.sc@gmail.com. Carriers are not liable for delayed or undelivered messages.
We do not sell your personal information, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties.
See our SMS Terms & Conditions for full details.
Data retention
We retain contact and job-related information only as long as needed to provide services, maintain business records, and meet legal requirements. Analytics data may be retained according to Google’s settings and policies.
Your choices
You may request access to or correction of certain personal information we hold, or ask questions about this policy, by contacting us using the information below. If you are a California resident, you may have additional rights under the CCPA/CPRA; contact us to exercise applicable rights.
Children’s privacy
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date.
Contact us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: h2obros.sc@gmail.com
- Phone: (864) 256-7125
- Service area: Greenville, SC and surrounding areas